Frequently Asked Questions

1. Does the UC Davis Bookstore charge sales tax?
2. What forms of payment does the UC Davis Bookstore accept?
3. When are confirmations sent out?
4. How are orders shipped?
5. When can I expect my order?
6. How do I track my order(s)?
7. When can I order from the UC Davis Bookstore Website?
8. I am having trouble placing an order. What should I do?
9. Are there any web browser requirements?
10. Does the UC Davis Bookstore require Javascript to be enabled?
11. My credit card was charged twice – what should I do?
12. What should I do if I forget my Order Number?
13. What should I do if I forget my password?
14. How do I update my information?
15. Who do I contact if I am having problems with your website?
16. How can I give you feedback about the UC Davis Bookstore website?
17. What are Cookies?
18. What is SSL (secure internet)?

Answers ...

1. Does the UC Davis Bookstore charge sales tax?

   Sales tax is charged on all orders shipped to addresses in California. During the checkout process you will be able to see the amount of sales tax charged.

2. What forms of payment does the UC Davis Bookstore accept?

   The UC Davis Bookstore accepts Visa, MasterCard, Discover, and American Express credit card payments online. In the future our website will also be able to accept payments by student accounts, campus department accounts and Bookstore gift cards.

3. When are confirmations sent out?

   Order confirmations are sent to you automatically via e-mail when your order is placed. You will receive an additional email confirmation when your order has been shipped.

4. How are orders shipped?

   The UC Davis Bookstore ships most orders via FedEx®. If shipment via FedEx® is not available (i.e. P.O. Boxes) then the US Postal Service® will be used.

5. When can I expect my order?

   This depends on several factors including whether or not the item is at our store or our warehouse and the shipping method you select. The UC Davis Bookstore fills and ships orders Monday through Friday. In general you should expect that your order will be filled and shipped in 3-5 business days and then add the number of days it takes for your order to reach you. For example, and order placed on Monday with "Overnight" shipping will usually be shipped on Tuesday or Wednesday and then you would receive the day after it shipped. NOTE : "Overnight" shipping does not guarantee that an order placed on Monday will be received on Tuesday. Instead, it guarantees that the order will be received the day after it is shipped.
   
   You can use the FedEx® website to estimate the delivery time for your order and to compare the various shipping options available to you: FedEx Rates and Transit Times® website. Simply enter "95618" as the "Ship From" zip and your zipcode as the "Ship To" zip. For the weight just estimate 5 lbs. Finally change the "Ship Date" to three days into the future. FedEx® should be able to give you various delivery estimates depending on the shipment method selected.
   
   Please note that the FedEx Rates and Transit Times® website link is a tool provided by Fedex® and is not maintained by the UC Davis Bookstore. We do not guarantee any rate or transit time estimates made by FedEx®.

6. How do I track my order(s)?

   You can view the status of your order at any time by visiting the My Account section of our website. Once you log in you will be able to access your complete order history. All orders shipped via UPS will have a tracking number assigned. You can click on the tracking number to find estimated delivery information. At this time tracking numbers are not available for orders shipped via the US Postal Service®.

7. When can I order from the UC Davis Bookstore Website?

   You can place orders for merchandise and general books on the UC Davis Bookstore website at any time. There may be certain features of our website, such as text book reservations, that are only available during certain dates. Please note that we occasionally perform system maintenance around 3:00am Pacific Time and our system may be unavailable around that time. We do not expect our system to be down for more than 10 minutes during these maintenance operations.

8. I am having trouble placing an order. What should I do?

   We apologize that you are experiencing difficulty ordering from the UC Davis Bookstore website. Here are a few tips that may help.

   1. If you are adding items to your cart and your cart is still empty then check to make sure you have cookies enabled. Please read our Privacy Policy for more information on how the UC Davis Bookstore uses cookies.

   2. If you are paying by credit card make sure that your billing address matches the information on your billing statement. Students, this is usually your permanent address.

   If you are still having problems feel free to Contact Us for additional assistance.

9. Are there any web browser requirements?

   Click here for the answer.

10. Does the UC Davis Bookstore require Javascript to be enabled?

    Click here for the answer.

11. My credit card was charged twice – what should I do?

    Pressing the "Submit Order" button more than once can result in duplicate charges. To ensure that you do not place a duplicate order please make sure to only press the Submit Order button once. Then please be patient as we attempt to authorize your credit card. If you believe that there is a duplicate charge on your credit card please Contact Us. We will look into the charge and if it is a duplicate we will reverse the duplicate charge and remove the duplicate order. Please be sure to include your order number when you contact us.

12. What should I do if I forget my Order Number?

    Your order number is included in the email confirmation. You can also access your order number(s) using the My Account section of our website. If you still cannot find your order number, please Contact Us. We can find and provide you with your order number using your email address.

13. What should I do if I forget my password?

    In order to keep your account information secure the UC Davis Bookstore staff cannot lookup your password. What we can do is reset your password. If you cannot remember your password and would like to have it reset please click here. The system will reset your password and email the new password to the email address you used when you created your account. Once you receive the new password, we recommend that you log into your account as soon as possible and change your password to something more secure.

14. How do I update my information?

    We appreciate customers that keep their information up to date. If you would like to update your information you can go to the My Account section of our website. From there you will be able to update your email address, your addresses, etc.

15. Who do I contact if I am having problems with your website?

    If you are having problems with our website, please let us know. You can contact technical support here. To help us solve your problem quickly please include a detailed description of the problem, any error messages you may see, the type of web browser you are using, the operating system you are using, and any other information you feel may be important. We will respond to your problem as soon as possible.

16. How can I give you feedback about the UC Davis Bookstore website?

    We appreciate any feedback you may have about the UC Davis Bookstore website. You can send any comments, ideas, or suggestions to us by filling out our suggestion box. Although you may not get a personal response, we do read all of the comments and feedback that we receive.

17. What is SSL (secure internet)?

    The UC Davis Bookstore safeguards customer information from unauthorized access to the best of our ability.

    When our website asks users to enter sensitive information (such as credit card number and/or student ID number), that information is encrypted and is protected using Secure Sockets Layer (SSL) software. The UC Davis Bookstore has a SSL certificate issued by GeoTrust, a subsidiary of VeriSign, Inc.

    We reveal only the last four digits of your credit card number when confirming an order. Of course we transmit the entire credit card number to the appropriate credit card company during order processing.

    It is important for you to protect against unauthorized access to your account (password) and your computer. The best way to protect against unauthorized access to your account is to close all open browser windows on your computer, once you are finished using the UC Davis Bookstore website.

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